BSM 9 Overview: (Intro only)
The HP Business Service Management (BSM) portfolio provides a set of integrated, management-layer solutions, each employing a different combination of HP products and applications. The BSM portfolio enables integration of application, system, network, and business transaction monitoring, helping you to manage application performance and address issues before they impact customers; and connecting dynamic cloud and virtualized services to underlying infrastructure, to provide better visibility into services. The BSM portfolio enables effective problem-solving by the various IT teams and personas in your organization, and across the different systems, network tiers, and software layers in your IT architecture.
The BSM portfolio includes the following solutions:
➤ "Service and Operations Bridge"
➤ "Application Performance Management"
➤ "Network Management"
➤ "System Management"
Service and Operations Bridge:
BSM’s Service and Operations Bridge solution provides consolidated service and event management through a unified BSM console in the Operations Management (OMi) application, enabling you to monitor and manage the events that occur in your IT environment, and helping you restore disrupted services and minimize service disruptions.
The Service and Operations Bridge combines events from BSM components,such as SiteScope, Business Process Monitor, and Service Level Management, with events from the event-monitoring components of the BSM solution, such as Operations Manager and Network Node Manager i, and from relevant third-party products. This consolidation enables you to keep track of all the events that occur in your monitored environment.
In addition, the Service and Operations Bridge solution provides system performance management through the various dashboards available in the Service Health and MyBSM applications. The consolidation of event management with the metrics monitoring channel within BSM enables the translation of information from system events into service health resources. This consolidation is realized through usage of a shared entity called health indicators (HIs), creating a common terminology between event management and application management data.
Application Performance Management:
BSM’s Application Performance Management (APM) solution provides 24x7 application, service, and infrastructure monitoring, which enables you to manage your applications from an end-user perspective, realize the business impact of performance and availability issues, and diagnose application problems.
In addition, the Service Level Management application enables you to manage your SLAs and ensure that application performance and availability meet service level goals.
The APM solution also supports Web, J2EE, .NET, SAP, and Siebel performance management, and includes alerting, diagnostics, periodic health checks, capacity management capabilities, and trend analysis.
BSM’s End User Management software plays an important part in APM, by proactively monitoring application performance and availability from the end-user perspective, so that you can fix issues before customers experience problems. Real-time user information filtered to your development and QA teams can help reduce MTTR, improve service-level performance and availability, and decrease application downtime.
Network Management:
BSM’s Network Management solution provides unified network monitoring and management coverage across network fault, availability, performance, change, configuration, and compliance enforcement. This is achieved by a set of integrated products and tools that enhance network performance, availability, and security.
Network Management component Network Node Manager i (NNMi), offers fault, availability, and performance monitoring, with real-time network monitoring and network incident management, for physical and virtualized network infrastructure. This network monitoring solution is integrated with change, configuration, and compliance management provided by the HP Network Automation component.
This unified approach enables integrated remediation, and diagnostic automation capabilities for the technology process workflow. The solution supports multi-tenancy network management capabilities to help improve your network availability, and helps you quickly adapt to changing network environments, including data center virtualization, cloud computing, and supporting advanced services.
System Management:
BSM’s System Management solution consolidates and correlates fault and performance events across your entire physical and virtual IT infrastructure, enabling you to identify and resolve problems with full visibility into that IT infrastructure.
The System Management solution synthesizes a number of HP products and tools, including Operations Manager, Operations Management (OMi), SiteScope, Service Health Optimizer (SHO), and Service Health Reporter (SHR). The integration of data from across these products enables centralized, comprehensive IT operations management, eliminating the duplication of effort that can result from separate consoles for each IT silo.
The HP Business Service Management (BSM) portfolio provides a set of integrated, management-layer solutions, each employing a different combination of HP products and applications. The BSM portfolio enables integration of application, system, network, and business transaction monitoring, helping you to manage application performance and address issues before they impact customers; and connecting dynamic cloud and virtualized services to underlying infrastructure, to provide better visibility into services. The BSM portfolio enables effective problem-solving by the various IT teams and personas in your organization, and across the different systems, network tiers, and software layers in your IT architecture.
The BSM portfolio includes the following solutions:
➤ "Service and Operations Bridge"
➤ "Application Performance Management"
➤ "Network Management"
➤ "System Management"
Service and Operations Bridge:
BSM’s Service and Operations Bridge solution provides consolidated service and event management through a unified BSM console in the Operations Management (OMi) application, enabling you to monitor and manage the events that occur in your IT environment, and helping you restore disrupted services and minimize service disruptions.
The Service and Operations Bridge combines events from BSM components,such as SiteScope, Business Process Monitor, and Service Level Management, with events from the event-monitoring components of the BSM solution, such as Operations Manager and Network Node Manager i, and from relevant third-party products. This consolidation enables you to keep track of all the events that occur in your monitored environment.
In addition, the Service and Operations Bridge solution provides system performance management through the various dashboards available in the Service Health and MyBSM applications. The consolidation of event management with the metrics monitoring channel within BSM enables the translation of information from system events into service health resources. This consolidation is realized through usage of a shared entity called health indicators (HIs), creating a common terminology between event management and application management data.
Application Performance Management:
BSM’s Application Performance Management (APM) solution provides 24x7 application, service, and infrastructure monitoring, which enables you to manage your applications from an end-user perspective, realize the business impact of performance and availability issues, and diagnose application problems.
In addition, the Service Level Management application enables you to manage your SLAs and ensure that application performance and availability meet service level goals.
The APM solution also supports Web, J2EE, .NET, SAP, and Siebel performance management, and includes alerting, diagnostics, periodic health checks, capacity management capabilities, and trend analysis.
BSM’s End User Management software plays an important part in APM, by proactively monitoring application performance and availability from the end-user perspective, so that you can fix issues before customers experience problems. Real-time user information filtered to your development and QA teams can help reduce MTTR, improve service-level performance and availability, and decrease application downtime.
Network Management:
BSM’s Network Management solution provides unified network monitoring and management coverage across network fault, availability, performance, change, configuration, and compliance enforcement. This is achieved by a set of integrated products and tools that enhance network performance, availability, and security.
Network Management component Network Node Manager i (NNMi), offers fault, availability, and performance monitoring, with real-time network monitoring and network incident management, for physical and virtualized network infrastructure. This network monitoring solution is integrated with change, configuration, and compliance management provided by the HP Network Automation component.
This unified approach enables integrated remediation, and diagnostic automation capabilities for the technology process workflow. The solution supports multi-tenancy network management capabilities to help improve your network availability, and helps you quickly adapt to changing network environments, including data center virtualization, cloud computing, and supporting advanced services.
System Management:
BSM’s System Management solution consolidates and correlates fault and performance events across your entire physical and virtual IT infrastructure, enabling you to identify and resolve problems with full visibility into that IT infrastructure.
The System Management solution synthesizes a number of HP products and tools, including Operations Manager, Operations Management (OMi), SiteScope, Service Health Optimizer (SHO), and Service Health Reporter (SHR). The integration of data from across these products enables centralized, comprehensive IT operations management, eliminating the duplication of effort that can result from separate consoles for each IT silo.
